Shipping and Delivery Policy
Effective Date: January 1, 2025
Company: Peptle Private Limited ("Peptle", "we", "us", or "our")
Platform: www.peptrait.com ("Peptrait", "Platform")
1. Introduction
This Shipping and Delivery Policy (“Policy”) outlines how Peptle Private Limited delivers services and digital products purchased through the Peptrait platform. Our services are primarily digital and delivered electronically, although limited physical dispatches may occur under specific service contracts or enterprise arrangements.
By using our platform or purchasing any service, you (“Client”, “User”, or “You”) acknowledge and accept this Policy as legally binding and agree to comply with its terms.
2. Nature of Services and Delivery Mode
Most services provided by Peptrait are digital in nature, including but not limited to:
Unless otherwise expressly stated, no physical goods are delivered.
3. Delivery Timelines
Delivery timelines vary based on the type of service and the completeness of client data. Below is a general guideline:
Service Type
Estimated Delivery Time
Identity Verification & Credentials
7–90 business days post client input
Sectoral Reports / Certification
15–90 business days (depending on complexity)
Dashboard Activation / Profile Setup
1–2 business days post order confirmation
Custom API-Based Outputs (Enterprise)
As agreed in SLA or enterprise contract
Note: Timelines may be extended due to data issues, client delays, additional validation needs, or force majeure conditions.
4. Delivery Methods
All services and deliverables are provided through secure and traceable methods:
No physical documents or packages will be dispatched unless explicitly agreed under a separate written arrangement.
5. Conditions for Successful Delivery
To ensure proper and timely delivery, the Client is responsible for:
Peptle shall not be liable for delays or failures in delivery caused by client-side errors or non-compliance.
6. Non-Delivery or Delay Scenarios
You must report undelivered services or issues within 3 business days of the estimated delivery date. Contact our support team via email with your order ID.
Failure to report issues within the stipulated time may affect eligibility for refunds or redelivery.
7. Force Majeure
Peptle shall not be held liable for failure or delay in delivery resulting from circumstances beyond our reasonable control, including but not limited to:
In such cases, delivery obligations may be paused or rescheduled without liability.
8. Third-Party Involvement
In some cases, our services may depend on third-party integrations, government portals, or verification networks. We are not responsible for delays or failures resulting from such third-party systems, though we will make reasonable efforts to support completion.
9. No Liability for Consequential Damages
Peptle is not liable for:
10. Physical Shipment Clause (If Applicable)
If a service involves physical shipment (such as printed certificates or official hard copies), the following applies:
11. Refunds Related to Delivery
Refunds related to delays or delivery issues are governed strictly by our Refund and Cancellation Policy. Not all delays qualify for a refund, particularly where the client has contributed to the delay or force majeure applies.
12. Policy Modifications
Peptle reserves the right to modify or update this Policy at any time without prior notice. The updated version will be published on www.peptrait.com and will take effect immediately upon publication. Continued use of our services constitutes your acceptance of the revised terms.
13. Contact Information
For inquiries, complaints, or escalations related to delivery:
Peptle Private Limited
📍 Sri Sai Tower, No. 994, V 95, 1st Main, Koramanagala, 1st Block, Bangalore, India, 560034
📧 Email: support@peptrait.com
🌐 Website: www.peptrait.com
Note: This policy is designed to be globally applicable and complies with general standards under Indian Contract Act, IT Act (India), and international digital commerce norms (e.g., EU eCommerce Directive, UNCTAD B2C guidelines, etc.).
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